Use a soft, dry cloth to gently clean your 925 silver jewelry. For a deeper clean, you can use a solution of warm water and neutral soap, drying well with a soft cloth after washing.

We do not recommend wearing Anais jewelry in the shower or while swimming, as prolonged contact with water and chemicals can damage the silver and finishes.

Store your jewelry in a dry place, away from direct sunlight and heat sources. Use a padded box or individual bags to avoid scratches and oxidation.

If you notice signs of oxidation, you can use a special silver cloth or a jewelry polishing cream. For more intense treatments, we recommend you contact a professional.

We offer a repair service for Anais jewelry. Contact us for an assessment and to discuss available repair options.

After placing your order, you will receive an email with a tracking number. You can use this number on our website or on the courier's website to track your package.

We accept various payment methods, including credit card, PayPal, and bank transfer.

You can change or cancel your order within 24 hours of confirmation by contacting us directly via email or phone.

Domestic orders are generally delivered within 3-5 business days, while international orders can take 7-15 business days, depending on the destination.

We offer free shipping on orders over a certain amount. Visit our shipping page for more details.

You can choose between:

• Product change (same item or other available)
• Store Credit for a future purchase
• Refund (made once the return has been received and conformity has been verified)

Shipping costs for returns or exchanges are the responsibility of the customer , except in the case of a supply error.

You have 5 days from receiving your order to request a return.

The refund will be processed once the product has arrived at our premises and we have verified its condition .

If you have received an incorrect or damaged product, please contact us immediately via email with photos of the problem. In this case, we will cover the return costs.